White House Issues Executive Order Focused on “Transforming Federal Customer Experience and Service Delivery”

Dec 13, 2021: President Biden signed an executive order to “make the government work more effectively for Americans,” with a commitment to improve 36 “customer service experiences" across 17 federal agencies. These types of human-centered improvements at the federal level are very welcome and we at NewImpact are excited by this work. But government alone can’t tackle the current challenges associated with life experiences, such as turning 65, having a child, or applying for a small business loan. We need integrated solutions that truly improve people’s lives. How can innovators in companies, nonprofits and local governments help enhance these life experiences? The Federal Government has opened the door; let’s bring more resources to create innovative solutions. If you have ideas about how to help, please email us at contact@newimpact.care or contact us here. At NewImpact, we believe we need a “whole of society” approach, and tri-sector models.

Related Resources:

Read more about the December 2021 Executive Order.

Read the White House’s July 2021 FACT SHEET: Companies, Non-Profits, Government Agencies Answer Biden-⁠Harris Call: Make Combined Commitment to Alert Tens of Millions of Americans to Emergency Rental Assistance

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